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Businesses spent over a trillion dollars on enterprise software and IT services last year, with a healthy forecasted growth fueling an otherwise flat IT market. You might expect this investment would be producing better and better software, but every day you probably experience the reverse. Cryptic error messages, confusing flows and plain old software crashes seem as inevitable as death and taxes. But they don’t need to be. The difference between disappointment and software people love to use boils down to just five golden rules. In previous posts, I discussed the fundamentals of understanding your user and creating a consistent and performant experience. In this final post, we wrap up balancing the needs of the head (pragmatic security) with the heart (user delight).  Rule No. 4: Be Secure (Yet Practical) Data is digital, and digital data is vulnerable. Personal data, corporate secrets -- it’s all fair game for cybercriminals. It doesn’t matter how performant or user-cen